A view of the domestic arrival hall of Mangaluru International Airport.
Airports Council International (ACI) World has named Mangaluru International Airport the winner of 2025 Airport Service Quality (ASQ) award for the ‘Best Airport at Arrivals – Globally’.
A media statement said that the ASQ awards are regarded as the aviation industry’s most credible measure of customer satisfaction, based entirely on real-time passenger feedback collected through ACI’s independently administered survey programme.
The arrivals category evaluates the complete inbound journey, including immigration processes, baggage delivery, terminal ambience, cleanliness, way finding and overall comfort.
The recognition reflects sustained investments in process optimisation, digital initiatives and service training, alongside close coordination with government agencies and ecosystem partners.
Continuous focus on operational efficiency and passenger-centric infrastructure enhancements has contributed to smoother arrivals and improved turnaround times, the statement said.
This marks the second consecutive year that Mangaluru International Airport has secured the global arrivals distinction, having also won the award in 2024. In 2025, only six airports worldwide were selected in the ‘Best Airport at Arrivals – Globally’ category.
Mangaluru International Airport is managed by Adani Airport Holdings Ltd.
The awards will be formally presented at the ASQ awards ceremony on September 2 2026 in Istanbul, Türkiye, as part of ACI World’s Airport Experience Summit scheduled from August 31 to September 4. This year, 100 airports worldwide have been recognised across categories, and 195 awards will be presented in total.
Published on February 24, 2026